We take every precaution to ensure your order arrives safely and securely. All products are wrapped and padded with the utmost care, especially since many of our items are fragile both physically and energetically. However, once the package leaves our facilities, we cannot guarantee its condition during transit.

Damaged Items:
If your order appears to have been damaged in transit, please contact us via email at geostellar.shop@hotmail.com within 7 days of delivery. Be sure to include clear photos of the damaged item(s) from multiple angles or clear videos. We will assess the damages individually and work to provide a return, refund, or replacements of the same value. If your return is approved, we will provide a shipping label for the return of broken or damaged items. Returns must be received within 14 calendar days of providing the return label. Please note, shipping costs are non-refundable.

Sale Items:
Sale items are not eligible for returns or exchanges. However, if a sale item is damaged in transit, you have 7 days to contact us for a return label. After this 7-day period, we will no longer be able to accept a return for the sale item.

Missing Items from Order:
We carefully prepare each order, but if a product is missing, please let us know and we will present options. Please note items could be mixed in with our packaging, please dump out all packaging materials to make sure the item is not hiding.

Lost orders:
While we take every precaution to ensure safe delivery, we cannot guarantee shipment once it is with the carrier. If your order appears to have been lost in transit, we will work with you to determine the best option, which may include filing a missing mail claim, providing a replacement, or issuing a refund.